Last Updated: 7/09/2026

At PeptiVault, customer satisfaction is important to us. Due to the specialized nature of our products, the following policy applies.

Order Cancellation

Orders may be canceled only before they have been processed or shipped.

Once an order has entered fulfillment, it can no longer be canceled.

Returns

For quality assurance and product integrity, we generally do not accept returns of products that have been delivered.

Returns may be considered only if:

• The incorrect item was received.
• The product arrived damaged during shipping.
• The item has a verified manufacturing defect.

Any approved return request must be submitted within 7 days of delivery.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact our support team within 48 hours of delivery.

Include:

• Your order number
• Photos of the package
• Photos of the product received
• A brief explanation of the issue

Refund Eligibility

Refunds may be issued when:

• A return request is approved.
• An order cannot be fulfilled.
• A duplicate payment has occurred.
• An item is confirmed to be defective before replacement options are exhausted.

Refunds will be processed to the original payment method.

Non-Refundable Situations

Refunds will not be issued for:

• Incorrect shipping information provided by the customer
• Orders refused by the recipient
• Delays caused by shipping carriers
• Products that have been opened, used, or altered
• Change-of-mind purchases after shipment

Lost Packages

If a shipment is lost during transit, we will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

Contact

For refund or return requests, please contact:

Email: support@peptivault.com